I have figured something out working at the Burrito Gong. Bussiness-like, efficient customers who order, pay, and receive their food with the absolute minimum of interaction with me are the best. I don't like my job, and I'm not there to make friends. They might or might not actually like the food. I'd bet low price point and convenient location/ quick service are at least a part of their reason for going to Burrito Gong.
Second best is actually the angry jerks with complaints. They want the food a particular way, and we failed to deliver. There is justification for their behavior.
The worst customers are the cheerful, friendly ones, especially the ones who think they are funny or clever and try to make jokes. One problem is that there are no new jokes. For instance, if we are using the two window system for drive thru, and one of the cute teenage girls is the order taker at the front window, and I'm working back cash, it is inevitable that some cheerful idiot is going to make a crack about how different my voice sounds over the speaker.
In general the big problem is simply that cheerful people are simply irritating to misanthropic types.
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