Another great truth of life hit me recently. The reason service sucks in the food service industry is because the people working in the food service industry are resentful. What are they resentful of? Being treated as a gopher by anyone who happens to be nearby.
It starts small enough. Somebody requests something that is small and perfectly reasonable on its own. After a while though, there get to be a few too many of these perfectly reasonable requests and the next becomes unreasonable from the food service worker's perspective.
There's an easy way to combat it. Never ask for a favor from anyone working in food service whether you're a customer or a co-worker.
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